In addition to the indicated product prices, shipping costs will be added. You can find out more about the amount of the shipping costs in the offers.

We only deliver by mail order. Unfortunately, it is not possible to pick up the goods yourself.

(1) The ordered goods are generally dispatched within two working days of receiving the order. Packaging, shipping route and means of shipment are selected by Acten AG or ACTEN USA LLC. In case a complete delivery is not possible, we reserve the right to make a partial delivery of divisible services, provided that this is not unreasonable for the customer. Acten AG and ACTEN USA LLC reserves the right to limit the order to a customary household quantity if this is reasonable for the customer.

(2) The goods are delivered safely and discreetly to the customer’s designated address. The actual costs will be charged.

(3) Acten AG and ACTEN USA LLC has the right to extend delivery periods by the duration of the hindrance, but no longer than for a period of two weeks from the time of order, in case of force majeure, measures within the scope of industrial disputes and other unforeseen circumstances, including non-delivery by the sub-supplier, for which Acten AG and ACTEN USA LLC is not at fault. Acten AG and ACTEN USA LLC will inform the customer immediately about the non-availability and will reimburse any payments already made without delay. A delay occurs only after a reasonable extension of time has been set. If the delay should last longer, the customer can determine an appropriate period for the completion and withdraw from the contract after its fruitless expiration. Acten AG and ACTEN USA LLC shall likewise have the right to withdraw from the contract after the end of six weeks from the order date. Claims for damages are excluded unless the delay is the fault of Acten AG and ACTEN USA LLC.

(4) Acten AG and ACTEN USA LLC shall only be liable for damages caused by delay in case of slight negligence to the amount of up to 5% of the invoice value. This does not apply to damages resulting from injury to life, body or health which are based on a negligent violation of duty by a legal representative or vicarious agent of Acten AG and ACTEN USA LLC.